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FAQ

Order/Payments/Refunds FAQ

Once your order has been confirmed, we will pick and pack your product and proceed with the shipping process. You will receive a confirmation email.

You can make payments Via Paypal, Wire Bank Transfer, Western Union/MoneyGram and Bitcoin

If your order has not been shipped out yet, you can cancel the order and receive a full refund, and if your order has been shipped out, you can’t cancel the order, We hope you understand.

Payment confirmation depends on the method of payment you used. Receipt or screenshots of any transfer made is required*- 

– Paypal = 30 mins (Only accept Payments below $500 paid as ” Family and Friends”)

– Wire Bank Transfer = 2-3 Working Days

– Western Union/MoneyGram = 2-3 Hours 

– Bitcoin = 1 hour

 

 

Yes, We always checked your orders and products twice before shipping, Please make sure before you place an order, it should really be the exact product you want, You may also send a sample to any lab to have it double checked, If any error is recorded being our fault, Contact our customer service we shall recent it or make a refund of your payment. 

Yes. If you choose the delivery of EMS/EUB/USPS, we will resend the items (according to specific conditions of different countries) and without any extra fees after your package was detained or lost more than 14 days.

 

Yes, Contact us early enough to cancel the order so as to get your full refund before we ship out the package, but if we had shipped the package, you can not cancel the order nor get a full refund.

 

Yes, We will give you a full refund. Please provide us your payment information, we will provide a full refund within 1-2 working days.

 

International Shipping & Delivery FAQs

Sure! We ship to as many different international destinations as possible and are trying to expand our fulfillment centers to as much countries as we can! If you want us come to your country, invite more friends to register on our website!

Yes, While we take every step to ensure customer orders reach their destination in perfect condition, in such cases, please contact our Customer Service immediately we will be happy to walk you through the process of getting a replacement

 

If you’ve just finished placing your order, please contact us ASAP and we’ll update the address before the order is ships from our fulfillment center. Please feel free to contact us anytime for further assistance so that we can help get your order to you

 

Shipping cut off times change with every holiday. To ensure the most updated information is available contact our Customer Care team by phone or email for additional information.

 

Immediately after we ship your package, we shall send to you the shipping information via email so that you can follow up the package to know the exact time it will arrive your destination

Immediately after we ship your package, we shall send to you the shipping information via email so that you can follow up the package to know the exact time it will arrive your destination

We will make 2 or 3 attempts to deliver your package. Delivery attempts are normally done 10-15 days after the item is returned to us

 

My Account FAQs

Check the status of your current order and keep track of previous orders. Contact Customer Service with questions, order update, and general assistance. Store your shipping and payment information to ease checking out process. Ask questions and/or write reviews about a product. By adding a product reviews, you can enter to contests to win prizes. Add an item to “My Favorites” so that you can purchase in the future.
 

If you’ve forgotten your password, click on “Forgot your password”. We’ll ask you to enter your email address and then click submit, a new password will be sent to your email address. After logging in using the new password, please go to “My Orders” and enter “Account Settings” to change password.

Login

Go to Account, then click edit to change or update information on your account.

 

You must register on the website and click My Account, and then click Join US in the lower right, and then write your information, and submit the information.

 
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